Frequently Asked Questions

Northridge Estates at Gold Run

Architectural

What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form.

Where do I find my community's architectural modification request form?

The architectural modification request form can be completed by selecting Documents and going to the ACC form folder and then on the left side of your TownSq page.

What's the process for submitting the application? How long does it take to get approval?

Once the application is submitted it will be reviewed by the Design Review Committee. This committee is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays.

What is the status of my application?

If you have not heard from the Community Manager or Design Review Committee within 30 days from the date of submission, please submit a request via TownSq or email your Community Manager at cdnor@goodwin-co.com.

Board Meetings

How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.

Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq.

Common Area Maintenance

What does the Association maintain and what am I responsible for maintaining?

The association maintains common area elements, playground, and mailbox area.

Association is responsible for trash services.

Owners are responsible for maintenance and repair of all landscaping, exterior surfaces, roofs. As well as snow removal from all sidewalks.

The city is responsible for now removal from the streets.

I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.

What is the trash/waste pick-up schedule for my community?

Waste management picks up trash on Tuesdays

What is the bulk pick-up schedule for my community?

This is not available for this community currently.

How do I get electric/gas/water/trash service?

Owners are responsible for all gas, electric and water services.

If there is an issue with trash service, please contact Waste Management customer service at (800)482-6406

How do I get a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your mailbox key .or contact a locksmith if your house was purchased as a resale.

Compliance

I just received a violation notice. Who can I talk to about it?

Inquiries related to covenant violations should be directed to our Compliance Department at cdnor@goodwin-co.com. Additional contact information is available on the notice you received.

I need to report an issue with a neighbor's home.

Please submit a request via TownSq with a picture, address the alleged violation and any details related to the issue

When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis.

Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwin-co.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Contacts

Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

TownSq App: Submit a request via our web and mobile application.

Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.

855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwin-co.com.

Thomas McGee, Community Manager: By phone at 720-647-6640 or email cdnormanager@goodwin-co.com.

Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com.

How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwin-co.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Financial

What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwin-co.com

How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

(cdnor) – Northridge at GoldRun

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (cdnor) in the memo section of your check.

Can I pay my assessment with a credit/debit card?

Yes, credit/debit cards are accepted through TownSq.

From the web:

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

What is my property code?

Your Property Code is cdnor

What is the Management ID?

6587

When is my assessment due?

Assessments are $50.00 and due on the 1st of each month.

Are there any fees associated with online payments?

When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Why does my account show a negative number?

A negative number means that you have a credit balance.

I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwin-co.com.

Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible.

How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments, click here.

How do I cancel my Western Alliance auto draft?

To update existing Western Alliance recurring payments, click here.

What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc..

Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

Insurance

My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq.

How do I add my property to reflect on the insurance certificate?

Contact the Association’s Insurance Agent:

Auto Owners Insurance Company 303-863-7788

Owner Information

How do I update my contact information/mailing address?

Resales

How do I get a lender questionnaire completed?

Lender questionnaires can be ordered via Community Archives website at https://marketplace.communityarchives.com/login

How much does a lender questionnaire cost?

Visit the Community Archives website at https://marketplace.communityarchives.com/login for pricing.

Where do I obtain a resale certificate?

Resale Certificates can be ordered via the Community Archives website at https://marketplace.communityarchives.com/login

I'm the Lender and would like to get a statement. Is there a charge for this?

A statement can be ordered via the Community Archives website at https://marketplace.communityarchives.com/login

Rules/Regulations

What is the community's rental/leasing policy?

Every Owner shall have the right to lease his Lot subject to the following restrictions: (1) no lease shall be made for a term less than 30 days, (2) no lease shall be for less than the entire Unit, (3) no Unit may be sublet, and (4) a Unit may be leased only for the uses allowed by the Declaration and these Rules. Additionally, all leases shall be in writing and provide that the lease is subject to the terms and conditions of the Association's Articles of Incorporation, Declaration, Bylaws, Design Guidelines, and these Rules (collectively the "Governing Documents"). The Owner shall provide the Association with a copy of the lease upon request by the Board. Failure of a lessee to comply with the terms of the Governing Documents will be in default under the lease enforceable by the Association.

What is the community's pet policy?

Pets Allowed. No animals, livestock, birds, poultry, reptiles of any kind shall be raised, bred or kept or boarded in or on any portion of the Planned Community; except dogs, cats or other customary household pets may be kept thereon if they are not raised, bred, or maintained for any commercial purpose, and are not kept in such number or in such manner as to create a nuisance or inconvenience to any residents of the Community.

Owner's Responsibility. Pets are to be maintained and cared for at all times. All dogs and cats must be up to date with vaccinations and licensed as may be required by the county. Each owner is responsible for cleaning up his or her pet's waste from any Lot or Common Area. Additionally, Owners are responsible for paying for any property damage caused by their pet, whether to the Common Areas or another Lot, and any costs incurred by the Association as a result of their pets. Reimbursement for damages caused by such pets and costs incurred by the Association, to include attorney's fees and costs, may be levied against such pet's Owner as an Individual Assessment in with Paragraph 5.4(b) of the Declaration.

Animal Control. Pets must not be allowed to bark or otherwise disturb other residents. Any animal kept by an Owner when not in a controlled area on his or her own Lot must be on a leash or similar restraint under direct control of the handler or Owner. Owners and their Guests shall hold the Association harmless from any claim resulting from any action of their pets. Any pet causing or creating a nuisance or unreasonable disturbance or noise shall be permanently removed from the Property upon three (3) days' written notice following Notice and Hearing from the Board of Directors.

What is the community's parking policy?

Parking. Vehicles may be parked only within a Dwelling Unit's garages, on a Dwelling Unit's concrete driveway, or on city roads. Parking is not allowed on landscaped or lawn areas.

Recreational Vehicles and Trucks. Recreational vehicles and trucks, including but not limited to, trailers of any kind, campers (including camper shells and motor homes), buses, vans, boats or boat

accessories, and trucks larger than three-quarter (3/4) ton (as defined by Colorado Department of Motor Vehicles), self contained and other motorized recreational vehicles, all terrain vehicles, any other vehicle clearly designed or designated by the manufacturer or the owner thereof (through signage or accessories) to be a recreational vehicle or truck, even though it may be licensed by a state as a passenger vehicle, shall not be parked, placed, stored or maintained anywhere within the Planned Community so they are visible from any other Lot, the Common Areas, or any street within the Planned Community, except in emergencies or as a temporary expedience for loading or unloading. Notwithstanding the above, no emergency or temporary parking shall occur for more than 24 hours.

Vehicle Storage. No abandoned or inoperable vehicle of any kind shall be stored or parked anywhere within the Planned Community. An "abandoned, or inoperable vehicle" shall be defined as any vehicle which (1) has not been driven under its own propulsion for a period of for a period of one week or longer, (2) does not have an operable propulsion system installed therein, (3) has flat tires, (4) does not have current license plates or registration, or (5) has any other condition preventing the regular and normal operation and movement of the vehicle. Notwithstanding the above, no vehicle shall be deemed to be abandoned while the Owner is ill or out of town for a period not to exceed thirty days.

Automobile Repair. No mechanical repairs or maintenance shall be performed on any vehicle within the Planned Community except within a Dwelling Unit's enclosed garage.

Garages. Any use of a garage that does not allow a vehicle to be parked within it is expressly prohibited. Garage doors shall be kept closed when not in use.

Violations. The Board of Directors shall have the right to remove and store a vehicle in violation of this paragraph after Notice and Hearing, the expenses of which shall be levied against the owner of the vehicle as an Individual Assessment in accordance with Paragraph 5.4(b) of the Declaration.

TownSq

What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:

Easily communicate with neighbors, community managers, and board members

Manage your account and pay online

Get up-to-date community news and events

Request and review status of service inquiries

Participate in community polls

Access community forms and documents

And more…

How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started:

Visit https://app.townsq.io/ais/sign-up

Enter your Account Number and Zip code (Physical property address)

Provide your email address and create a password

I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwin-co.com.

How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.

I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.